This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Joining in. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Need to contact Virgin Media Customer. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. Account - Mobile. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Ignore all the options and don't press any. I just have a short coaxial cable on my wall, and it has a male end. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Security matters. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. ReplyI am not currently a virgin media customer. Stay safe online. Need to contact Virgin Media Customer. Manage Your Account. Welcome to the community forums. Account - Cable. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Account - Mobile. So, a 50 minute broadband, TV and phone. Networking and WiFi. sounds like the installer wanted to make money. Browse Virgin Media. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Will an engineer h. Don’t have virgin media wall socket. 26 April 2022. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 1: Co-ax cable carrying live broadcast TV channels. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. i received an installation kit for my broadband but my property. ago Sometimes you will get a random cable sticking out of a wall with no isolator. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Security matters. Tudor. First picture is telephone socket which is now not used. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Switched On Families. This seemed to be standard procedure for any phone fault reported. Sorry to hear you don't have a VM wall socket. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. To order an adapter, simply click Ready to switch in the. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My Virgin Media App. Stay safe online. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. . The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. We're here to help. Sign in to My Virgin Media a. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. No setup fee is available on all bundles, broadband & phone, and broadband only packages. However when I plug in the cable to it the lights flash for a second or two diff. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. Networking and WiFiNo virgin media wall socket. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Is it possible that part of the cable from the previous user h. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Let us know if you'd like to go ahead with that. Options. A Ti-Vo was installed in one of the upstairs bedrooms. 2: Seeker. I have signed up as a new user for Virgin Fibre. How can I get this installed? Thanks - 5321783. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Options. . I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Virgin Media; My Virgin Media; Shop;. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Account - Cable. Please help. Box from Virgin Media arrived with Super Hub and cables. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. on 03-08-2020 18:05. Sign in . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. QuickStart, set up and connections. This will not affect your broadband connection. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Although, not quite sure why someone would have taken it off in the first place, but hey,. Virgin Media; My Virgin Media; Shop; Help;. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You. The adapter plugs into the TEL1 socket on the VM hub as per pic below. Wall Socket. Account - Cable. QuickStart, set up and connections. I am not currently a virgin media customer. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Account - Mobile. Security matters. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Browse Virgin Media Virgin Media Community. Bits and bytes. 0 Kudos Reply. on 09-08-2023 11:24. i dont have the box on the wall that you need to plug it into - 5040054. . we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. A new secure password will be generated for you. I can only find the TV socket. Broadband. Or wait here a day or two for a VM Mod to pick this up. I’ve got. Feb 22, 2022. Security matters. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. . Step 2: Order your Sky Broadband service. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. on 08-02-2023 13:33. 00. However, I have not received any emails re. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. RJ11 plug to BT socket adapter. This promotion means you won’t pay the usual setup fee of £35. . Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Then just connect your various devices to the dongle. Don’t plug the power cable into a plug socket yet. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Also there will be an external, often brown, omnibox. Thanks for your post. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Re: No virgin media wall socket. The existing cables will be screw-on (11 mm spanner or pliers required). Sorry to see that you have been having issues with connecting your equipment. Getting started & FAQ. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. One of them was Telewest. Security matters. - 5156775. on 17-12-2022 10:39. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The adaptor does not fit my wall socket. Virgin Media; My Virgin Media; Shop;. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Broadband and phone deals. Therefore an engineer came out again, this time to install a socket within the property (. It is likely you will be waiting a few days. Tudor. Joining in Options. Learn more. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I guess your options are seek approval, be dumb and have install or change providers. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. . All the apps will work, and you can watch your recordings - your mini box connects to the main box. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Everything is converted to specialised triple screened coaxial cable. Quickstart is the quickest and easiest way to setup our services. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. SpeedDamaged Wall socket. Ethernet is ideal & recommended, reliable wireless is fine. I don’t it is fibre cable. --. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. com email address to different Virgin account. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. The Hub and your home phone can’t be placed near each other. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Awful first impressions of Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Check the phone is seated in the base unit correctly & powered ON. Very poor advice. Post up some photos of the connection boxes. The wall box may be branded with the logos of an old cable TV company (not VM). I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). - 5156775. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Really basic information. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. When I try connect a cable it's doesn't have anything to grab round it. 26 April 2022. Account - Mobile. Stay safe online. If you would like, we can forward your details to the relevant team to see if your property is serviceable. on 15-12-2022 08:14. Forum. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. 06-09-2023 15:45 - edited 06-09-2023 15:46. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. Superstar. on a domestic hub you look at the values thus. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. 0 Kudos Reply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. No setup fee. VM don't use fibre inside the property. his tuner has RDS but its not picking up any radio station names for some reason. How to cancel your Virgin Media contract. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. on 27-10-2022 09:24. . I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Security matters. My Virgin Media App. Manage Your Account. kkd1. A TV360 box requires 3 connections. I have looked everywhere but can't seem to find one. What should I do? - 5414930 Virgin Media Wall Socket. 3 5 comments Best Add a Comment LayerTough • 1 yr. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). "If I'm going for BB only (ie no. Turn on your TV and get connected. Tuning in. Stay safe online. Reply. Look for an omnibox on the outside of your property and try and trace the cable. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. We only have the Open reach Master socket 5C. Due to the nature of our network, connectivity can vary from property to property. 0 Kudos Reply. You can follow the cable from the socket and see if you can plug it into the hub. Account - Cable. I’ve tried to call once and been cut off after ages on hold. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. . I moved house with my family and we wanted to move to Virgin Media. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. You may still need to pay an activation fee, but some deals will offer activation for free. in Networking and WiFi Sunday; No Virgin Media Wall socket . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Surly there has been a connection previously otherwise we wouldn't have bee. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Tuning in. My Virgin Media App. I am trying to set up our wifi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Or r. No virgin media wall socket; Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Picture above. The wall socket is - 5109379. Account - Mobile. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Can anyone - 5437858. Give the pre-installs team a call on 0800 052 1734. so. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. We have the quickstart pack but sadly cannot get broadband set up and working. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Browse Virgin Media Virgin Media Community. Phone. Call the pre-installation and delivery team on 0800 052 1734. Account - Cable. We would like to show you a description here but the site won’t allow us. You would need. Superfast Broadband. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. TV on the go. Thank you. We have the quickstart pack but sadly cannot get broadband set up and working. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Chatter and natter. Only an aerial cable (pictured below) connected to a box outside my flat. Speed 5. I’ve just been to the property but not sure these are the right sockets. I'm here to share knowledge, I don't work for Virgin Media. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. Online chat: You should see the option to start a chat on Virgin Media's website. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I’ve just lived into my new house and received my Virgin box. You may need to use the. Stay safe online. Manage Your Account. Stay safe online. Call the pre-installation and delivery team on 0800 052 1734. . @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. From there it is going into the white distribution amplifier. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Broadband and phone deals. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Networking and WiFi. You’ll also find straightforward tests that’ll check for faults on your own phone line. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. The other is marked TV, & this is used for TV & Broadband. Tudor. You need an aerial and an RF feed from it. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. #12. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Let us know if there's any further issues. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Tudor. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. I don't work for Virgin Media. 100. Browse Virgin Media Virgin Media Community. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The problem is the Hub is in my Study and the - 4964746. Browse. Estonia and the Netherlands have already switched. Joining in. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Virgin Media; My Virgin Media; Shop; Help;. I have received my quick start-up kit. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. We've taken the front of the box off and inside there is an isolator but nothing else. Manage Your Account. I have tried them all with the cable, but they do not work. A TV360 box requires 3 connections. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). on 21-02-2023 19:59.